From: Moçambique: Increasing economic growth and political stability in the post civil-war era: Useful strategies: Summary of an organizational consultation completed in November 1991© 1992, 1999, 2016 by Stan De Loach, Ph.D., organizational consultant
1. Steps to stimulate and reward excellence
Forty to fifty percent of goods and services presently are managed and distributed adequately, in spite of the armed confrontations currently taking place throughout the country. Government's management is exemplary in the following respects: a) civil order within the major cities, b) police non-intervention in social intercourse except as needed or requested, c) the discipline of military forces on duty within the civilian sector, d) the price, distribution, and availability of wheat products within the capital of Maputo, and e) the creation of an understanding among the people of a need for schools and increased educational opportunities for children and adults.
To continue these salutary achievements and to encourage others, government systems might more frequently integrate feedback solicited from the people governed into determinations of merit to be supported by direct positive reinforcement. For example, promotions within the police force might be based on excellence of service as measured partly by the public's expressed confidence, esteem, and approval.
Governments in countries in which the citizens participate in its operation are generally more stable than governments of countries in which there is no opportunity or mechanism for citizens’ input. Engagement and participation take heterogeneous forms. In progressive democratic societies, the government offers the people the opportunity to supply anonymous as well as public feedback to such civil functionaries as the police, who hold their jobs by appointment or employment rather than by election.
Recognition of sectors of society that consistently and honorably provide services essential to the collective welfare is beneficial in times of political or economic crisis. For instance, the print and broadcast media might feature proprietors and employees of bakeries that are reliable and economic sources of bread—as examples of Moçambicans contributing to the advance of the nation through the competent, responsible performance of their tasks. The exercise of their authority in the responsible execution of their tasks produces private benefits and contributes to the public good. A monetary award might be given semi-annually to the most competent teacher in each school, as determined by the students themselves.
Recognition encourages active, constructive participation in government. It instills confidence in the security of the relationship between responsibility and productivity, on the one hand, and collective reward and well-being, on the other hand. In innovative ways, government should attempt to stimulate excellence in the public and private sectors.
The government's reinforcement of pro-social motivation and behavior underscores and publicizes the government's benevolent and approving awareness of its constituency. A public acknowledgment of the fundamentally interdependent relationship between government and people reassures the population that the government is cognizant of the public's interests and role in national survival. It reduces suspicion that the government does not or will not safeguard those particular functions.
involvement in rewarding superior performance presents the relationship
between the government and the governed in a concrete, visible way, which
builds satisfaction and confidence in the political system. Attending
to the needs of the citizens for responsible participation necessitates
channeling an important portion of government's legitimate activity onto
a proper focus. The rewards attributable to this attention are an
increase in political stability and economic productivity, together with
greater willingness of the people to cooperate with the incumbent government.
on consultations in other areas: